Frequently asked questions
Q :What types of payment do you accept?
R : We accept all major credit cards: MasterCard, Visa, American Express, Discover and PayPal.
Q : What currency are your store's prices denominated in?
R :Prices in our stores are in US dollars (USD).
Q :Do you have stores or just an online store?
R :We don't have any physical stores yet. We only sell online at the moment.
Q : Do you ship internationally?
R :Yes, we ship to almost every country in the world.
* International orders are subject to import taxes, duties and customs fees, which are applied once your shipment reaches the destination country. We cannot predict what your specific charges will be. For more information on your country's customs policies, please contact your local customs office. All taxes and customs duties are the responsibility of the recipient of the package. Your local carrier may be able to give you information on the method of payment accepted for duties, taxes and other charges levied on delivery.
Q :Do we need to sign for the shipment?
R :You don't need to sign for the shipment.
Q :Where do you ship your products from?
R : We ship from our warehouses in the USA, UK, Singapore or China. We work directly with reliable suppliers around the world, enabling us to pass on our savings directly to our customers and provide them with exceptional products at very competitive prices.
We sample every item and even visit factories to ensure the best quality and sustainable practices.
Q : How long does it take for my product to be shipped?
R :Please allow 2 to 3 working days for your product to be dispatched.
Q : What is the estimated delivery date (ETA)?
R : Depending on your location, delivery may take between 7 and 30 days. Rest assured that we will send you your tracking number as soon as the product is shipped.
Q : How can I return and replace my item?
R : We firmly believe in the quality of our products. That's why we offer a 30-day risk-free money-back guarantee (excluding return postage).
If for any reason you are not satisfied with your product, simply return it to us and we will refund or exchange your product (the decision is yours), up to 30 days, no questions asked.
Please contact us by e-mail at (email) first and we'll provide you with the appropriate return address.
⚠️ Please note that you are responsible for the return/exchange costs. We will not provide a return shipping label.
R : We accept all major credit cards: MasterCard, Visa, American Express, Discover and PayPal.
Q : What currency are your store's prices denominated in?
R :Prices in our stores are in US dollars (USD).
Q :Do you have stores or just an online store?
R :We don't have any physical stores yet. We only sell online at the moment.
Q : Do you ship internationally?
R :Yes, we ship to almost every country in the world.
* International orders are subject to import taxes, duties and customs fees, which are applied once your shipment reaches the destination country. We cannot predict what your specific charges will be. For more information on your country's customs policies, please contact your local customs office. All taxes and customs duties are the responsibility of the recipient of the package. Your local carrier may be able to give you information on the method of payment accepted for duties, taxes and other charges levied on delivery.
Q :Do we need to sign for the shipment?
R :You don't need to sign for the shipment.
Q :Where do you ship your products from?
R : We ship from our warehouses in the USA, UK, Singapore or China. We work directly with reliable suppliers around the world, enabling us to pass on our savings directly to our customers and provide them with exceptional products at very competitive prices.
We sample every item and even visit factories to ensure the best quality and sustainable practices.
Q : How long does it take for my product to be shipped?
R :Please allow 2 to 3 working days for your product to be dispatched.
Q : What is the estimated delivery date (ETA)?
R : Depending on your location, delivery may take between 7 and 30 days. Rest assured that we will send you your tracking number as soon as the product is shipped.
Q : How can I return and replace my item?
R : We firmly believe in the quality of our products. That's why we offer a 30-day risk-free money-back guarantee (excluding return postage).
If for any reason you are not satisfied with your product, simply return it to us and we will refund or exchange your product (the decision is yours), up to 30 days, no questions asked.
Please contact us by e-mail at (email) first and we'll provide you with the appropriate return address.
⚠️ Please note that you are responsible for the return/exchange costs. We will not provide a return shipping label.
⚠️Please also note that any returns sent to us without first contacting our customer service department will not be accepted.
Q :Where can I find my order confirmation?
R :The order confirmation email is sent to your email address within 24 hours of payment. Please try to check your junk mail or recycle garbage can as it may also be there.
Q : What happens if I want to cancel my order?
R :Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please send us a message via the "Contact Us" page.
Q : What if I still need help?
R : That's what we're here for. Please send us a message by going to the "Contact Us" page.